HP Fraud Alert: Protect Yourself from Scams
Being such a large recognized company, people may be susceptible to fraudulent callers posing as HP representatives and asking HP customers for personally identifiable information. In some cases, originating phone numbers appear to be from genuine HP contact numbers.
These scam callers might request the following:
- Your personal information
- A return call
- A fee for technical support services
- Remote access to your computer or device, so they can install malware or viruses in order to charge you a removal fee
To protect yourself if you receive one of these scam calls, hang up and do not provide any personally identifiable information.
- Do not provide any confidential information, such as customer IDs, passwords, contact information, social security numbers, credit or debit card numbers, PINs, or account information.
- Do not provide remote access to your computer or device.
- Do not transfer funds.
- Do not rely on caller ID to authenticate the caller, as criminals can change how caller IDs display.
- Do not install any software suggested by the caller.