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The relationship between your managed service and your business
A good quality managed IT service should only be noticed because of a lack of IT issues. Ideally, managed IT services work in the background and ensure all IT systems are integrated to ensure consistency of use. By letting a managed service provider handle your IT needs, you can focus on growing your business.
What are managed IT services?
Rather than fixing IT issues when they break and causing serious delays. A good managed IT service works continually behind the scenes to keep your IT systems running. This can include:
- Updating software and hardware
- Managing and securing data
- Identifying security threats
What can a well-managed service provider do for your business?
Security
Keeping your business safe from potential security breaches is a huge part of what a managed IT service provider does. Sensitive information can become victim to security threats if IT systems aren’t managed properly. If a breach still occurs, a managed IT provider works quickly to resolve the issue and minimise its impact.
Reliable IT
What is the point of paying for someone to manage your IT systems if they aren’t reliable? Without reliability, your IT network is constantly in a state of reactive solutions. This not only increases frustrations but affects customer support and blows out deadlines.
Cost-effectiveness
The cost of a managed IT service provider is minimal in comparison to the loss of business and downtime involved with ongoing IT issues. Security breaches, loss of data, and other IT issues not only are costly but can lose customers you’ve worked hard to gain.
Proactive not reactive
A managed IT service provider can better your business by acting proactively rather than reactively. Daily hassles are removed because an IT professional is consistently monitoring your business’ IT systems.
Allow your staff to focus on business growth and development
Removing the constant struggles of poorly managed IT allows for the growth and development of your business and your team. With a specialty IT team on your side, no internal staff are left trying to solve issues.
Multiple Solutions
If your business needs a flexible IT service that can roll with the changes to your business, a quality managed IT service provider is the answer. The ability to move with the growth of a business is the hallmark of an effective IT management service.
Are you not getting enough value from your current managed IT service?
Our downloadable transition document will outline how easy it is to switch to a managed IT service provider who works with your business, not against it.
Managed IT Services should be more than just IT support
Providing proactive support to businesses is what an effective managed IT service provider is all about. Only finding an issue when it breaks can lead to extensive issues within an organisation. A managed service works in the background to provide continual support and improvement to your IT network.
Identify if your managed IT service provider is not right for your business
Your issues are not being fixed in a reasonable timeframe
Often the first sign a managed IT service provider isn’t supporting your business as effectively as they could, are increased timeframes. For any business, an IT issue is crucial, and not hearing back from your provider is a huge frustration for many.
Your MSP is Reactive, not Proactive
If you’re unaware of an IT issue until it affects your business, your managed IT service is reactive, not proactive. You should never encounter IT issues that can be controlled by a managed IT service provider. A proactive IT provider updates IT systems regularly and monitors for any shortfalls.
Overcomplicated tech jargon
Are you feeling more confused after hanging up the phone to your tech support provider? This is a common occurrence for many business owners whose managed IT provider isn’t adding value to their business. Removing the jargon and communicating openly to clients removes any unknowns or confusion.
They don’t bring new things to the table
Your IT provider should be at the forefront of technological improvements and advances that can assist the daily running of your business as well as its growth. If your managed IT service isn’t putting any of these new ideas on the table, it can be an indication they are sitting dormant on your IT management.
Your service provider doesn’t take a strategic approach
The continual assessment and improvement are the basis of quality managed IT service providers. By updating IT infrastructure, issues are significantly minimised. The assessment of your IT systems should ideally take place bi-annually or quarterly.
How to switch IT providers guide
If your frustrations are continuing to mount with your current IT service provider, it may be time to consider switching.
If the below checklist is reading like your current reality, it might be time to reconsider your current service provider.
- Your team are spending valuable time fixing IT issues rather than on their own work
- They don’t work with you to improve your IT system to suit your business
- They don’t help you understand the technical language
- Problems aren’t found until they lead to disaster
- Your business is often experiencing downtime
- They aren’t invested in your business success
- They pass responsibility onto someone else
- Your IT bill is high and unpredictable
- They don’t prioritise security
- The same issues reoccur
What the guide will provide
The unknowns of switching service provider can make it feel like a huge task. We have created the ultimate how-to guide to help remove these unknowns.
The Domain Digital Difference
The Five Pillars of IT Success
Our Five Pillars of IT Success are Best Practice guidelines that define the configuration standard to ensure optimal security, stability and reliability of your IT systems. These guidelines were developed using years of real-world experience working with thousands of businesses around Australia.
— 2013 Charlie Stephens, CEO, Domain Digital
IT strategy
A productive managed IT service provider is more than finding and solving problems. Ideally, your provider should have a strategy. This means it is tailored to your business operations and continues to adapt as your business changes.
System security
A secure IT network is a well-managed network. This ensures your data is not only safe but is also accessible when you need it most. Your managed IT service provider should follow the pillars of IT security:
- Confidentiality
- Availability
- Integrity
Data storage
Data storage is a crucial part of managed IT services. The options for data storage will vary depending on your business and your personal preference. Storage options include:
- Combination of both (hybrid environment)
- Server storage
- Cloud storage
Business continuity
To minimise any financial and productivity losses, an effective managed IT service provider will give business continuity. Both IT issues and occurrences outside of our control like a natural disaster, can all be managed by an IT provider.
House keeping
Trying to keep up with managing your own IT network can draw crucial time and resources away from your business. A managed IT service provider can easily remove the hassles for you and keep on top of facilitating everyday operations.