A guide to Switching Your Managed Service Provider.

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In today’s world of technology, many companies offer managed services.

It can seem like a difficult decision to decide which company is best for you and your business.

With so much competition in the marketplace, it can be hard to know where to turn.

Your needs are going to be different to others; Others might need more tech support than you do or less.

You may want on-site support while others might have a capable team member, ready to help out with general tasks.

These decisions depend on what type of business you have and how much time and money you want to spend on getting your IT solutions set up correctly from day one.

It would be great to have some advice before making these important decisions!

That’s why this article will give you some basic details to consider when you are in the process of looking for a new managed service provider.

When making a switch, there are many things to consider.

Below are just some of the important things you should keep in mind while exploring your options.

The key is to find one that will be able to fit your needs as a business owner.

Company Size

The size of the company will make a difference in what type of services you can expect.

If you have never worked with an IT department before, it is important to find one that works with companies like yours.

This makes sure you are able to receive the support you need and get your issues fixed right away.


The number one thing that will help you evaluate different managed service providers is to take a look at their services.

Some companies are designed for larger businesses while others do well with smaller ones. Some offer 24/7 support while others have limited hours of operation.

Whatever it is you need, you should be able to easily find it on the company’s website.


Cost is an important factor when choosing a managed service provider, but it is not the only thing to look at.  The right advice which comes from the culture, experience and training of a high functioning service provider can both save capital expenditure and improve revenues through efficiencies. 

The price will help you determine how much money you will need to spend in order to get your business set up with all of the IT equipment and services that you need, but again look out for and ask about the hidden costs. What are you not being told about?

It is best to get a variety of quotes from different providers and compare the offerings. This should help you find one that will be able to fit within your budget.


Another thing to consider when finding a managed service provider is how reliable they are in meeting their customer’s needs.

What you are looking for is someone who has been in business for several years, offering quality services.

There are companies that started out with only a few customers and now have grown to accommodate much bigger businesses.

They may offer guaranteed service levels that will help you get the right kind of IT support while giving you peace of mind as your business grows.

It is important to find a managed service provider that will be able to fit your current and future needs.

With so many options available, it can seem overwhelming at first.

The good news is that you don’t have to make the switch all at once.

You can start by working with one company while still having another one on standby in case any problems arise.

Things to consider when looking for a new MSP

Have you been with your current MSP for a while and are now considering switching?

If so, there are some things to consider before making the switch.

These include leveraging your business connections for recommendations, finding out what you are paying for, comparing your options, and investigating them online.

Hopefully, this article will help you find the right one for you!

Shop around your connections for recommendations of providers that they use

You should also ask your business connections (customers, suppliers, or partners).

They may be able to recommend providers based on their own experiences and will most likely know the best provider in your area too.

Find out what you are paying for and if it is worth the price

It is important to find out what you are paying for and if it is worth the price.

Paying more doesn’t necessarily mean that you are going to get better service and support.

Find out if the provider can also provide additional services like construction, security, or transportation. If they can’t, then why would you want to continue using them?

Compare options to see who can offer a better deal

You should also compare options to see who can offer a better deal.

It is important to find something that fits within your budget, and you are also interested in getting the best possible service for what you are paying.

When comparing, make sure to look at the pros and cons of each provider as well as what they offer in terms of other benefits such as free data backup and phone support during afterhours.

Read reviews online

Read reviews online from other customers and compare them with your needs, make sure the company has been in business for at least 5 years.

When you’re researching the more reputable managed service providers, be sure to take a look at the reviews from other customers.

One good way to do this is to go online and read up on some of their reviews.

You should also compare what you need with what the provider has to offer.

It’s been our experience that companies which have been in business for at least 5 years will be reliable long-term as well.

Make sure the company provides responsive customer service

You should also make sure that the company you are considering is responsive and has excellent customer service, whether in person or via phone.


It’s important to properly investigate and compare your options when considering changing your managed service provider.

What is listed in this article are just some of the things you should think about before deciding to make a change so that you can find the right one for you.

Get in touch with us!

The right time to make a switch in providers is when your current provider simply cannot provide you with an adequate level of service.

At Domain Digital, we believe IT support should be tailored to your individual business’ needs.

The IT infrastructure needs for one industry will be vastly different from that of another.

This is why we work alongside you to find a customised solution that fits your needs.

Do you need a reliable IT service?

Enquire through the form to get started with your business IT solution. 

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